Privacy Policy

[ Template for review — this policy is a starting point prepared to reflect the Australian Privacy Principles (APPs). Please have it reviewed by your legal or privacy adviser, and confirm the clinic’s ABN, the exact third-party providers used, and any overseas data storage, before publishing. ]

3D Hair Transplant (“we”, “us”, “our”) is committed to protecting your privacy. We handle personal information — including sensitive health information — in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we use and protect it, and how you can access or correct it.

1. Who we are

3D Hair Transplant is a boutique, doctor-led hair restoration clinic located at 86 Ashmore Rd, Bundall QLD 4217. ABN [to be confirmed]. You can contact us using the details at the end of this policy.

2. What personal information we collect

Depending on how you interact with us, we may collect:

• Contact details — your name, phone number and email address.
• Enquiry information — anything you tell us in a form, callback request, email, phone call or message.
• Health information (sensitive information) — photographs of your scalp or hair that you choose to send for an initial assessment, and any relevant medical history you provide. Health information is “sensitive information” and attracts additional protections under the Privacy Act.
• Appointment and treatment information — collected if you book or attend a consultation (including through our online booking provider and practice management system).
• Payment information — processed securely by our third-party payment providers; we do not store full card details.
• Website usage information — such as your IP address, browser and pages viewed, collected via cookies and analytics tools (see section 8).

3. How we collect it

We collect information directly from you — when you complete a form, request a callback, send a photo, email us, book an appointment, or attend the clinic — and automatically through our website (cookies and analytics). Where practical, we collect information directly from you rather than from third parties.

4. Why we collect and use it

We use your information to:

• respond to your enquiry and provide the initial, no-obligation information or photo assessment you request;
• arrange and manage consultations, treatment and aftercare;
• administer our clinic, including billing and record-keeping;
• improve our services and website; and
• comply with our legal and professional obligations.

We only collect health (sensitive) information with your consent and for the purposes described above. We do not use your information to publish testimonials or reviews about clinical treatment, and we do not use patient photographs for advertising without your separate, express written consent.

5. Consent

By submitting an enquiry, sending photographs, or providing information to us, you consent to us collecting, using and disclosing that information as set out in this policy. You can withdraw your consent at any time by contacting us, though this may affect our ability to assist you.

6. Who we may share it with

We treat your information as confidential. We may share it with:

• our doctors and clinic staff involved in your care;
• trusted third-party service providers who help us operate — for example our online booking provider, practice management system, website host, email provider, payment processor and analytics provider — who are required to protect your information;
• other health practitioners involved in your care, with your consent; and
• government agencies or others where required or authorised by law.

We do not sell your personal information.

7. Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, modification or disclosure — including secure systems, restricted access, and confidentiality obligations on our staff and providers. Some information may be stored or processed by our third-party providers on secure platforms. No method of transmission or storage is completely secure, but we work to protect your information at all times. [ Confirm with your advisers whether any provider stores data overseas; if so, this must be disclosed here. ]

8. Cookies and analytics

Our website may use cookies and analytics tools to understand how the site is used and to improve it. You can set your browser to refuse cookies, though some features may not work as intended. Analytics information is generally aggregated and does not identify you personally.

9. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity first, and in limited circumstances we may decline access as permitted by law, in which case we will explain why.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown below.

12. Contact us

3D Hair Transplant
86 Ashmore Rd, Bundall QLD 4217
Email: info@3dhairtransplant.com.au

Last updated: [ date to be confirmed on publishing ]. This policy is provided as general information and a drafting starting point, not legal advice.